Cancellations and Returns
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 2 days of delivery if the Goods are damaged or do not comply with any of the Contract.
Where a claim of defect or damage is made then the Goods shall be returned by the Buyer to the Seller and the Buyer shall be entitled to replacement Goods or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
Goods to be returned must clearly show the order number obtained from the Seller on the package.
Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
Where Goods are purchased via the internet, by mail order or by phone or fax, the Buyer has the right, in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 28 days of the date of purchase. Products that are not damaged but are deemed unwanted by the buyer must be returned at the Buyer’s cost and should be adequately insured during the return journey. The Buyer shall receive a refund of all monies paid for the Goods (excluding delivery charges, if any, and re-
If you would like to return your products for any reason other than them being damaged, please give us a call on the number in our about us page or send us an email (quoting your order number) at the address below. Please ensure that the products are unopened, sealed and packaged to the same quality that they were delivered. When we receive the returned products we will issue you will a full refund minus postage and re-